Terms and Conditions

General

Welcome to octopus8aquatics.co.uk! The use of this website is subject to the following terms of use: we recommend that you read them carefully and print a copy for your records should you place an order for future reference.

If you continue to use this website you are agreeing to comply with these terms and conditions of use, which together with our Cookie and Privacy Policy, govern Octopus 8 Aquatics dealing with you in relation to this website.

If you disagree with any part of these terms and conditions, please do not use this website.

Octopus 8 Aquatics may amend these Terms and Conditions at any time.

Please note that our terms and conditions are based on Distance Selling Regulations (2000) and are designed to both protect the consumer and the retailer. By placing an order online upon this website, Fishkeeper.co.uk (Rapid Aquatics Ltd t/as Maidenhead Aquatics Online) (hereby referred to as ‘The Company’) the customer (hereby referred to as ‘you’) will have confirmed your acceptance of these terms and conditions, as clearly stipulated upon the confirmation order page prior to payment.  

Contact Details

Our contact details are as follows: Octopus 8 Aquatics, Unit 6a, Welton Business Park, Wiske Avenue, Brough, East Yorkshire, HU15 1ZQ

Purchasing Goods

When purchasing online a number of terms and conditions apply to the transaction.   All products that are listed within the Company’s website are subject to availability. On occasions, it may not be possible for the Company to supply the ordered products. In these circumstances, you will be contacted via email or telephone, and should no suitable alternative be available, your order will be cancelled and fully refunded. The Company will not be responsible for compensating you for any losses which you may suffer if the Company does not supply the products that have been ordered.  

The Company reserves the right to refuse to supply the goods ordered to you, and the receipt of a confirmation email from the Company does not constitute a contract between the Company and you.

Should the company refuse to supply you with the goods that you have been ordered, a full refund will be provided to you.   

Advertised Price and Accuracy of Information

The total price payable for the goods will be stipulated at the time you place your order.

All of the prices indicated upon our website are in Pounds Sterling, include VAT at the appropriate rate, but exclude delivery charges which will be payable as indicated at the time of placing your order.

The Company reserves the right to amend prices at any time, to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong. We will inform you of the correct price and give you the opportunity to cancel the order.

Until dispatch of goods by the seller to the buyer, no contract for the sale of goods shall arise.

Should an order be placed for an item which is inaccurately priced, the Company will contact you as soon as is reasonably possible to arrange the necessary amendments to the transaction. Should the revised price be unacceptable to you, the Company will provide you with a full refund and cancel your order. If the Company is unable to contact you regarding the matter, the order will be refunded and cancelled.   

Due to the large volume of products that are advertised upon the Company’s website and the continued expansion of our product range; the Company is often reliant upon manufacturers for the provision of product descriptions.

Every effort is made to ensure that this information is clear, accurate and up to date. The Company does not however warrant, represent or guarantee that this information is clear, accurate or up to date.

We will be not be liable to you or any third party for any consequential or incidental damages whatsoever that may arise out of or are related to the use of this website and or any information contained within it. 

Delivery

The Company endeavours to ensure that all orders placed before 15:00 GMT on a working day are dispatched the same day. However this will not always be possible.

Ordinarily you will receive your order within 5 working days. Please note that the Company does not guarantee the delivery timeframe of any order placed. The Company shall not be liable for any losses, costs, damages, charges or expenses caused by any delay in the delivery of an order. Should you have not received your order within 28 days of placing it, you may contact the Company quoting your order number. The Company will then provide you with an estimated delivery timeframe or alternatively may offer a full refund.   

When delivered to you, it is your responsibility to inspect the goods that have been received. The Company will not accept any liability for any loss or damage that has been incurred during transit unless the Company has been informed in writing (or via email sent to sales@octopus8aquatics.co.uk within 2 working days of the receipt of the goods.

The Company reserves the right to either dispatch a replacement(s) or missing item(s), or to provide a refund for the item(s) damaged or missing. Should an item be damaged, the Company may wish to arrange for the damaged item(s) to be collected or require that you dispose of the item(s), or alternatively we will request that you return the damaged item to us via a Second Class Royal Mail Service, the cost of which we will reimburse. Should the Company wish to collect damaged item(s), you must ensure that they are easily available for collection and in their delivered condition. 

Under no circumstances shall the Company be liable for any consequential loss or damage arising from the damage or loss of an order during transit.

Your Right to Cancel and Returns

There are a number of circumstances when you may wish to cancel and/or return goods ordered. Should you find that an order placed is unsuitable for your requirements, the Company will provide you with a full refund for any UNUSED and UNOPENED item(s) returned to us within 60 days of purchase

On such occasions, you must contact the Company in writing (or via email sent to sales@octopus8aquatics.co.uk), quoting your order number and the item(s) that you wish to be returned, prior to returning the product(s). Once the Company has received and acknowledged your requirement, they will provide you with the necessary procedure which you must ensure is followed. The Company will provide a full refund for these item(s) once received in original condition, excluding any carriage charges that may have been incurred when initially dispatching the order.   When returning goods, we recommend that you use a courier or deliver them personally to us. The Company accepts no responsibility for damage that is incurred in transit when returning goods, or for goods that are lost in transit.

Should you require the goods to be collected by the Company in order for their return, the cost of this will be incurred by you and not the Company.  

Complaints 

If you have any complaints please contact us by email with details of your complaint as sales@octopus8aquatics.co.uk or write to us at 

Maidenhead Aquatics PO box 619 EGHAM TW20 2BS

Use of Website Content

Please note that Octopus 8 Aquatics do not accept responsibility for the content of any posted messages or articles and does not guarantee the accuracy, completeness or utility of any posted message or article.

Posted messages or articles express the views of their author only, and do not reflect the views of Octopus 8 Aquatics. Any user who feels that a posted message or article is incorrect or objectionable is encouraged to contact us immediately. We will make every effort to remove inaccurate or objectionable content within a reasonable period if it is determined that removal is necessary.

Through your use of this service, you agree that you will not use this bulletin board to knowingly post any material that is false, libellous and/or defamatory, inaccurate, abusive, vulgar, hateful, harassing, obscene, profane, sexually oriented, threatening, invasive of a person's privacy, or otherwise a violation of any law.

You agree not to post any copyrighted material unless the copyright is owned by you or by Octopus 8 aquatics.

Commercial enterprises or sites may not be advertised on the site without the express prior written permission of Octopus 8 Aquatics. If you wish to advertise here then contact us.

The judgments of the site administrators and moderators are final, and Octopus 8 Aquatics reserves the right to suspend or cancel the memberships of any members that are found to be in violation of these rules.

Octopus 8 Aquatics and the related items are Copyright and Trademarks of Octopus 8 Aquatics. ©2018 All rights reserved.

Online Store

Promotions and prices on the Octopus 8 Aquatics online website may differ to those in our retail outlet. All offers are subject to terms and conditions.

Copyright Notice

This website and its content is copyright of Octopus 8 Aquatics - © Octopus 8 Aquatics 2018. All rights reserved.

Any redistribution or reproduction of part or all of the contents in any form is prohibited other than the following:

  • You may print or download to a local hard disk extracts for your personal and non-commercial use only
  • You may copy the content to individual third parties for their personal use, but only if you acknowledge the website as the source of the material
  • You may not, except with our express written permission, distribute or commercially exploit the content. Nor may you transmit it or store it in any other website or other form of electronic retrieval system.